This add-on costs $39 and isn't part of the main Support console purchase

Sync Business Messages with Support Console

Engage customers and drive results from Google Search, Maps, and your own channels. Google Business Messages makes it easier to converse with customers.

Purchase for $39
Google Business Messages

Assign Departments

Automatically routes Google Business Messages conversations to the specific department of your choice.

User Synchronization

Anyone who messages you will be added to your Support Board using their Google Business Messages profile name.


Receive email, SMS, and push notifications when you receive new messages in Google Business Messages.

Google Business Messages chat integration


Instantly receive and respond to messages sent to your Google Business Messages account on your Support console. The integration supports attachments, photos, rich messages, and more.

  • Send and receive messages
  • Real-time two-way sync
  • Attachments, rich messages, more

Connect the Dialogflow Chatbot with Google Business Messages

Connect the Dialogflow chatbot with Google Business Messages and automate your communication within Google Business Messages as well. Our integration is the most advanced on the market and provides unique and innovative features.

Compatible with the most Innovative Features

The following Dialogflow and Support Board features work also with Google Business Messages. More features like disabling the chatbot outside of office hours are integrated as well.

Dialogflow app

Media Attachments

Two-way support for emojis, images or file attachments. Send multiple attachments at once.

Automatic Translation

Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.

Detect Language

Detect the user's language on the fly by analyzing the user's messages sent to Google Business Messages.


Connect the Dialogflow chatbot to your Google Business Messages account and use one chatbot for all channels.


Send and reply to Google Business Messages messages, emails and chats within your Support Board.

Support for Routing

Google Business Messages conversations and messages support agent routing and related features.